Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About NEMO Science Museum

What is NEMO Science Museum known for?

NEMO Science Museum is the largest science center in the Netherlands, offering interactive exhibitions and hands-on scientific experiences across five floors.

Where is NEMO Science Museum located?

The museum is located at Oosterdok 2 in Amsterdam, near the Amsterdam Centraal station.

Who designed the NEMO Science Museum building?

The building was designed by the renowned architect Renzo Piano.

How many floors of exhibitions does NEMO Science Museum have?

NEMO has five floors filled with science exhibitions, workshops, and interactive labs.

What kind of exhibits can visitors expect to see at NEMO Science Museum?

Visitors can explore exhibits on DNA, physics, chemistry, human mind, and technology, including unique features like a giant domino room and a ball factory.

Is the NEMO Science Museum suitable for children?

Yes, NEMO offers a dedicated children’s play area and exhibits designed for young visitors.

What are the opening hours of NEMO Science Museum?

The museum is open Tuesday to Sunday from 10:00 AM to 5:30 PM, with additional Monday openings during holidays and peak seasons.

Is there a cafeteria inside the NEMO Science Museum?

Yes, cafeterias are available on the lobby, second floor, and rooftop areas.

Can I enjoy city views from NEMO Science Museum?

Yes, the fifth-floor rooftop terrace offers panoramic views of Amsterdam.

Is NEMO Science Museum accessible for visitors with disabilities?

The museum is committed to accessibility and welcomes all visitors with suitable accommodations.

What transportation options are available to reach NEMO Science Museum?

NEMO is conveniently accessible by public transit via Amsterdam Centraal and has nearby parking facilities.

Can I buy tickets online before visiting NEMO Science Museum?

Online ticket booking is recommended for guaranteed entry and to manage visitor flow.